FAQs

What is the cut off time for same-day deliveries?

Same day delivery within Australia from Monday to Friday is possible provided that the order is placed before 1pm in the recipient’s time zone. Same day delivery within Australia on Saturdays is possible provided that the order is placed before 10am in the recipient’s time zone.

Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.

If your delivery is urgent please call the hotline on 1800 262 733 (available in Australia only) for up-to-the-minute advice on delivery availability.

 

How will I know if my order has reached Flowers on Oxford?

When you place an order with flowersonoxford.com.au, you will receive an email confirmation/tax invoice (usually within a couple of minutes). If your credit card transaction has been declined, it is most often the case that the credit card details have been incorrectly entered. In this instance, please re-start the order process and carefully ensure that your credit details are correct.

If the credit card transaction was successful, you will receive an email confirmation/tax invoice that outlines for you all of your order details, order number, terms and conditions, as well as all Flowers on Oxford contact and business details. If you do not receive your order confirmation within one hour of placing the order, please contact the Flowerline on 1800 262 733  (available in Australia only).

 

What happens if I want to make changes to my order?

We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery. Should you have any changes to your order, please contact the Flowerline on 1800 262 733  (available in Australia only) and please ensure that you have your order number handy.

 

Can Flowers on Oxford let me know when the flowers have been delivered?

When you really think about it, it would be almost impossible to call or email all of our daily customers with a delivery confirmation (there are hundreds of them!) Should you have any queries in regards to a delivery, please contact the Flowerline on 1800 262 733 (available in Australia only) and please ensure that you have your order number handy. Timed deliveries are not guaranteed.

 

What happens if no-one’s home when flowers delivery occurs?

If we attempt to make a delivery and the recipient isn’t home, we will leave the flowers/gift either at the front or back door if deemed safe to do so or in a location outlined in any special instructions that you pass on to Flowers on Oxford (eg. with a neighbour). If this is not possible, we will leave a calling card in the recipient’s letterbox or on the front door asking them to arrange a re-delivery or collection from the local Flowers on Oxford florist.

 

What currency are the Flowers prices displayed in?

All prices are displayed in Australian Dollars ($AUD).

 

Why are there two flower prices to choose from?

All of the products pictured across FlowersonOxford.com.au represent what we term the “Standard Price”. Should you choose our “Premium Price” option, we will add more value to the standard arrangement by adding more choice flowers to the floral arrangement or using a higher quality/priced container.

 

Any other questions About Flowers or Floral arrangements?

If you can’t find the answers to your questions, please contact us on 1800 262 733 or complete our online contact form.

 

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