Delivery Policy

Flowers on Oxford offers florist delivery to virtually anywhere in Australia and almost anywhere in the world. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.Some areas in some countries (including Australia) are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.Delivery within Australia is not guaranteed on Public Holidays, Saturday afternoons or Sundays.

Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone.

Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.

If your delivery is urgent please call the Flowers on Oxford Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.

For more specific information on your delivery, refer to the information below:

Delivery for Funeral Orders

Flowers on Oxford treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

  • Full name of the deceased
  • Name and address of the funeral home and name and phone number of a relative will be needed.
  • Date and time of the funeral

 

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply Flowers on Oxford with the recipient’s:

  • Full name
  • Ward name or number
  • Hospital name and address
  • Whether the recipient is a patient/resident or part of the staff

 

For hospital and nursing home deliveries, Flowers on Oxford recommends sending flowers and gifts that are already arranged in a container. Please note:

  • Do not send loose cut flowers as there are usually limited suitable vases available
  • Do not send large arrangements as space is often restricted
  • Most hospitals do not allow plants
  • Some hospitals do not allow flowers in intensive care or other special care units

 

Delivery to Ships

For deliveries to ships:

  • Please allow 24 hours for the delivery to be processed
  • The following information is needed to process the order smoothly
    This information can be included in the Address Details or Special Instructions:

 

  • Name of shipping line
  • Name of ship
  • Cabin number/deck number
  • Exact time of departure
  • Whether the recipient is a passenger or crew member

 

Delivery to Hotels & Holiday Resorts

For deliveries to Hotels & Resorts, please supply Flowers on Oxford with the recipient’s:

  • Hotel or Resort name
  • Room name or number and address
  • Whether the recipient is a guest or part of the staff

 

Delivery on public holidays

Please be aware that Flowers on Oxford Australia cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:

Christmas Day/Boxing Day December 25 and 26
New Year’s Day January 1
Australia Day January 28
Labour Day (WA) March 4
Labour Day (VIC & TAS) March 11
Adelaide Cup Day (SA) March 11
Canberra Day (ACT) March 11
Good Friday/Easter March 29 – April 1
Anzac Day April 25
May Day (NT) May 6
Foundation Day (WA) June 3
Queens Birthday (exc. WA) June 10
Picnic Day (NT) August 5
Royal Show Day (QLD) August 14
Queens Birthday (WA) September 30
Labour Day (NSW, ACT, SA, QLD) October 7
Melbourne Cup Day (VIC – metro only) November 5

 

Delivery for Christmas

The cut off time for guaranteed Christmas delivery within Australia is 10:00am AEST on Monday 24th of December. Due to the large volume of orders that our florists will be delivering for Christmas, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Thursday 27th December at the earliest.

 

Delivery for Valentine’s Day

The cut off time for guaranteed Valentine’s Day delivery within Australia is 10:00am AEDT on Thursday 14th February . Due to the large volume of orders that our florists will be delivering for Valentine’s Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Friday 15th February.

As of 11.59pm (AEDT) Tuesday 12 February 2013, Flowers on Oxford is unable to vary orders for delivery on Valentine’s Day Thursday 14 February 2013. Variations include changes to delivery addresses, changes to card messages, changes to the requested product and changes to the recipient’s name.

As of 11.59pm (AEDT) Tuesday 12 February 2013, Flowers on Oxford is unable to cancel orders for delivery on Valentine’s Day Thursday 14 February 2013.

 

Delivery for Mother’s Day

The cut off time for guaranteed Mother’s Day delivery within Australia is 5:00pm AEST on Saturday 11th May. Due to the large volume of orders that our florists will be delivering for Mother’s Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavour to have all orders delivered as soon as possible, but any orders placed after the cut off time may not be delivered until Monday 13th May.

As of 9.00am (AEDT) Saturday 11th May 2013, Flowers on Oxford is unable to vary orders or cancel orders for delivery on Saturday 11th and Sunday 12th May 2013. Variations include changes to delivery addresses, changes to card messages, changes to the requested product and changes to the recipient’s name.